Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.
As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Here you'll find answers to common questions our clients ask. Just start by following one of the links below.
- Are you moving to "computerized" customer service?
- How long does it take for you to complete my order?
- What is a "proof"?
- Why do I need to look at a proof if I've already given you everything I need to have done?
- Do I still need to approve a proof if I bring my work in on disk?
- How do I go about getting an estimate from you?
- Are you moving to "computerized" customer service?
Absolutely not. In fact, we prefer communicating face to face. when you call, a real person answers the phone, and when your proof is ready, our preference is to examine it with you, side by side. We have created this website specifically for those customers who prefer the simplicity and convenience of quoting, ordering, reordering and proofing online.
- How long does it take for you to complete my order?
We complete some orders while you wait, others take longer! Because of the diverse types and quantities of printing we provide, there are diverse variables to the timeline also. When we quote a job we can give you an expected timeframe for order. need a rush? Give us a call!
- What is a "proof"?
A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online or printed on paper which can be viewed in our store or delivered to you in person.
On multiple color jobs, we can produce a color proof on our color output device to show how the different colors will appear.
- Why do I need to look at a proof if I've already given you everything I need to have done?
We employ human beings to produce your work and, last time we checked, humans are not perfect. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.
- Do I still need to approve a proof if I bring my work in on disk?
Traditionally, a signature on the proof is required prior to printing. Our website has been designed to allow electronic signatures for those customers and times when it is not possible or desired to see a printed proof. Exact reprints of previous orders do not require proofs or signatures.
- How do I go about getting an estimate from you?
Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote, give us a call and talk with one of our customer service representatives.
